Thank you for shopping with THE GIRL CO.
Because our pieces are exclusively curated, thrifted, and strictly one-of-a-kind (one piece per size), we operate under strict inventory guidelines. Please review our policy thoroughly prior to completing your purchase.
1. Prepaid Orders Only
We accept prepaid orders only via UPI, Net Banking, and Debit/Credit Cards.
Cash on Delivery (COD) is not available.
2. No Returns, Exchanges, or Size Swaps
Detailed flat measurements and sizing specifications are provided in every single product description.
We do not accept returns, refunds, or exchanges due to size issues, fit preference, or slight natural color variation caused by studio lighting and screen displays. Please measure yourself against the listed specifications before ordering.
3. Order Cancellations
Once an order is placed and confirmed, cancellations or modifications are strictly not permitted as orders enter packing and fulfillment immediately.
4. Defective or Damaged Items
We inspect every garment prior to dispatch. However, in the rare event that you receive a defective or completely incorrect item, we will offer a replacement or store credit/refund subject to the following criteria:
Mandatory 360° Unboxing Video: A clear, uncut, unedited parcel-opening video is mandatory.
The video must start before the parcel is cut open, clearly showing the intact outer courier packaging and tracking shipping label.
The video must continue seamlessly without cuts, pauses, or camera transitions until the defect is clearly displayed.
Requests without a continuous unboxing video will not be entertained under any circumstances.
Reporting Window: Any claims regarding defects or missing items must be raised within 24 hours of package delivery.
5. Non-Qualifying Discrepancies
Thrift & Vintage Character: As a thrift and curated platform, minor vintage wear or pre-loved charm inherent to vintage pieces is standard and not categorized as damage unless stated otherwise.
Loose Threads or Washable Dust: Stray threads or minor washable spots that do not affect the garment’s structural integrity do not qualify as manufacturing defects.
6. Failed Deliveries & Returned Parcels (RTO)
Customers are responsible for providing an accurate shipping address and active phone number.
If a package is returned to us due to an incorrect address, phone unreachable, or repeated refusal to receive the parcel, re-dispatch charges will be borne entirely by the customer.